You will receive a copy of the Return Authorization Number and Return Instructions.

 

Once our Returns Department receives your completed Warranty Request Form and Proof of Purchase, we will generate a Return Authorization Number. This Return Authorization Number is assigned to you along with return instructions. The Return Authorization will list a number which will be the number that you will send your product/part back on. This number will also serve as the number your replacement parts will ship out on.

Ventamatic manufacturer warranty covers parts only and requires certain parts be returned back to the vendor before replacements are shipped out.

 

Your Return Authorization will tell you what parts, if any, need to be returned back to the vendor, the address to return product, and any additional notes you may need. Please note: The customer is responsible for shipping costs to return the defective part, and in return Ventamatic will be responsible for shipping cost to ship the new part to the customer.

 

Make sure you include to following when you are ready to ship:

• The Return Authorization Number (you can send in a copy of the Return Authorization that was sent to you, or simply label your return with the number given to you)
• Mail the requested part(s) back to vendor using the address listed on the Return Authorization

Once your defective part arrives at the manufacturer, your replacement will be on its way within the estimated 7-10 business days.

When defective part arrives, our returns department is notified and a no charge sales order is generated, and your replacement part(s) will then be packaged, and sent out to you.