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Customer Service

To Speak to a Customer Service Representative please call 800-433-1626. 

Our Hours of Operation are Monday through Friday 7AM to 5PM Central Standard Time.

 

Shipping & Delivery
Orders ship via UPS or FEDEX Ground.  Due to the nature of the product it cannot be sent via Express, Second Day or 3 Day Delivery.  Typical orders ship within 5 business days.  Upon shipment you will be sent a notification of shipment with the Tracking Number.  We reserve the right to recall a shipment for any reason.

Privacy & Security
We respect your privacy and confidentiality and take great care to safeguard your personal information. To better protect your privacy, we provide this notice explaining our online information practices. We recognize your right to confidentiality and are committed to protecting your privacy. We use the information we collect to make products and services more efficient for you and to communicate with you about products, services and promotions. Telephone numbers and email addresses are never shared with third parties.  If you would rather not receive emails, please email, call or write to us at the address below to be removed from our email or catalog mailing lists.
 
Our website uses 100% SSL Security provided by Liquid Web.   All credit card information is transferred via SSL layer and is encrypted in our Accounting database system.  At no time is your credit card information transcribed or hand written.

Returns & Replacements
It is crucial that you are certain about the compatibility of your replacement part before placing your order.  If you are unsure about the compitability of the item you are ordering please call 800-433-1626 and our trained professionals will be sure that the item will work for your application.

Ordering
Orders may be placed through our Secure Website or you may call 800-433-1626 and speak to a customer service representative that will guide you through the ordering process.  We reserve the right to not accept orders for any reason.  Should your order be refused we will notify the email address of record. 

Payment, Pricing & Promotions
Upon shipment of your order Ventamatic, Ltd.  will charge your method of payment for the full amount.  We do not pre-approve or take.  Accepted forms of payment through the website are Visa, Mastercard and American Express.  Should you need a replacement part but need to pay by check please call 800-433-1626 and our Customer Service team will assist you.  You will be asked to prepay by either Check or Money Order. 

Viewing Orders
At any time you may log in to your account to view the status of your order.  An automated email will be sent to you upon shipment of the product which will include the tracking information.

Updating Account Information
At any time you may log in to your account and update your information for Shipping or Payment Information.